$2.8B in Insurance Claims Were Denied Last Year: My AI is Fixing It
$2.8 billion in insurance claims knocked back in a single year, and one Kiwi builder decided that was a problem worth aiming an AI at.
Key takeaway when the fine print's stacked against you, the fairest umpire might just be a well-trained algorithm.
$2.8 billion in insurance claims were denied last year, and one New Zealand builder has set out to change that with AI. The video lays out the problem, a mountain of claims knocked back, often on technicalities most people never have the time or expertise to challenge, and walks through the tool built to push back.
The approach is practical rather than flashy: point AI at the dense, rule-heavy world of insurance claims and give ordinary people a fighting chance against a process that usually favours the insurer. It's exactly the kind of unglamorous, high-stakes admin where a bit of automation can genuinely shift the odds.
For New Zealand, it's another example of a local builder aiming AI at a real grievance rather than a demo. If the tool does what it claims, the payoff isn't abstract, it's money back in the pockets of people who would otherwise have walked away from a denied claim.
“Turns out the best claims adjuster might be the one that never gets tired of reading the fine print.” — The Main Anchor, The 6 O’Clock News